Frequently Asked Questions (FAQs)
Will your pillow’s shape change or sag overtime?mosesOur products are made from 100% natural, high resilience Talalay latex with the highest manufacturing process. They will not sag or change shape for a long period of time. In fact, we offer a 2 years warranty should your pillow ever change its shape.
How long can I use your pillow?mosesOur pillows have been tested to last more than 10 years. However, we recommend our customers to change their pillow every 2-3 years for hygiene reasons.
Your Latex pillows sound “rubbery”… Will sleeper feel hot using your pillow especially in Singapore’s hot weather?moses100% Natural Latex is a material with open cell. The material itself is breathable. Together with the design of the air holes matrix on the pillow and matt to enable maximum air flow to ensure you have a cool night sleep.
Can I wash or sun your pillows?mosesYes, you can wash our pillows and dry them in an airy area indoor. Please be careful NOT to dry your pillow under direct sun.
Do you provide any warranty?mosesWe are very confident of our product quality and provide a one-for-one exchange warranty policy should your pillow’s shape change within the first 2 years of your purchase.
Shipping & Returns
What are your shipping fees?mosesFree shipping on all orders within Singapore We currently deliver to Singapore addresses only. For oversea delivery, please contact us for more details.
How long will it be before I receive my order?mosesWe use standard shipping within Singapore. You should receive your order within 4-5 business days. Please allow additional shipping time for shipments outside of Singapore. Depending on your location, you should receive your order within 7-12 business days.
I want to return my purchase. What do I do?mosesIn the unlikely situation where you would like to return your purchase from Little Zebra, you can return your unused item(s) in original condition for a full refund within 7 days of receiving your purchase. The easiest way to return the merchandise is to send it back to our office address with your order reference number: 1 Kaki Bukit Avenue 3, #04-14 KB-1, Singapore 416087 Once we received your return, your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days.